Written by Lois Cairns, the article describes the problems experienced by a small number of policy holders whose houses have been declared a total loss, yet they are expected to continue paying premiums. The policy holders feel they should not have to continue paying premiums, while the insurance companies insist that they must. As the Office of the Insurance and Savings Ombudsman could not become involved in the issue the matter has been referred to the Insurance Council. Lois Cairns' full article can be found here.
Only recently mayor Bob Parker voiced the opinion that advocacy support was not needed (see this page here) because:
"Homeowners with unresolved issues can take these up with the Ombudsman (for EQC issues) and with the Insurance and Savings Ombudsman (for private insurance company issues). There have also been calls for a separate, independent advocacy group, which have not been support by Bob Parker."
"Bob Parker is to meet with the Ombudsman soon and said he hoped that the insurance industry could address complaints and concerns without the need for a new entity."