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Friday, 31 May 2013

EQC - Update to the Canterbury FAQs page for multi-unit buildings

EQC have updated their Canterbury FAQs page here. The information that has been added is:

Multi-Unit Buildings

  • Why do I have to consult with or agree with my neighbour over the repair strategy?
  • Can I see my scope of works?
  • My unit has only minor cosmetic damage, why can't it be repaired now? Or my neighbour has been repaired, is with Fletcher EQR, or has been cash settled. Why haven't I?
  • Can we learn from how they handle cross-lease titles in other countries?
  • Does being part of a multi-unit building affect my land claim?

Thursday, 30 May 2013

AA Insurance progress update

AA Insurance have posted their progress figures for the period to 20 May here.


Wednesday, 29 May 2013

CERA – Community Issues and Questions update

CERA have updated their Community Issues and Questions web page (here).

The following questions and their associated answers have been added:

Land with increased risk to flooding.

  • What is the timeline for the business decision to be made in regards to flood risk land? Is there a chance this land will be deemed unsuitable or too expensive to build on?
  • Why can't the homes be assessed prior to the decision so when the decision is made homeowners know whether they are a Fletchers managed repair or with their insurance company? Then, if they are with insurance they will be further into the process than if no assessment had been done.

How do we get a report once the Land remediation team has assessed our land?

At the moment most communities have to go through the CCC to get access every time they want to use the community facility - hall. Can the CCC negotiate for there to be local key holders who are most likely to use the facility on a very regular basis?

Does land in the FMA which has dropped significantly (200 mm - 300 mm) require being built up before repairs are started to bring properties back to original height thus leaving them less vulnerable to flooding? If so who is responsible for this? If not, why not? This can prejudice future insurance cover and therefore mortgages.

There is a marked increase in rodents (mice, rats, possums) due to abandoned houses (both red and green zones). Whose responsibility is it to control the infestations beyond the homeowner dealing with issue on their own property? Who should enquiries be directed to?


  • What are the guidelines for dealing with repair issues that involve asbestos?
  • Are EQC and the insurer required to test for the presence of asbestos at their expense if they are concerned the damaged structure (ceiling, roof, wall, etc.) contains asbestos?
  • If a homeowner tests for the presence of asbestos at their own expense and asbestos is found (on the damage in question), does this mean the repair methodology can be challenged?
  • Are they allowed to ignore damage that has asbestos involvement because of safety or any other reason?
  • Can they 'patch' damage with asbestos presence or does the entire asbestos structure (ceiling, roof, wall, etc.) have to be replaced with non-asbestos equivalent?

How would a customer know whether their policy deducts the cost of temporary repairs from either the final settlement or accommodation allowance?

Canterbury recovery insurance report

The Insurance Council of New Zealand have released the latest statistics on apportionment decisions, assessments, money spent and claims being processed. Click the link for the report.

Tuesday, 28 May 2013

Red Zone deadline update

CERA have issued a media release (here) announcing the grounds on which a deadline extension may be granted for those  stuck in the Red Zone on flat land. In part the media release states:

“We have already been in contact with the majority of these people for a long time, so we have been aware of their concerns. However the workshops just gave us a chance to get more information about their situations, as no two cases are the same.”

Mr Sutton says cases for an extension will only be considered on strict criteria. That includes whether obstacles a property owner may have in settling are beyond their control, their particular health or age-related vulnerabilities, and the impact an extension may have on activities such as property clearances and infrastructure services.

Letters are being sent to affected Red Zone property owners to explain the case by case extensions, and information can be accessed on the CERA website (here).

Requests for extensions need to sent to CERA as follows:

  • Settlement date  31 July 2013 then the request must be submitted by 5pm 14 June 2013
  • Settlement date  31 August 2013 then the request must be submitted by 5pm 19 July 2013

A copy of the request form is here.

The important information from the CERA website is below :