" Two weeks ago we lodged a complaint with EQC using the complaints procedure and heard nothing from them within their stated time frame.
As we were unhappy about the lack of response we emailed Sabina Eberle about the Complaints Procedure(cc.Gerry Brownlee and Brendon Burns)
Sabina Eberle(firstname.lastname@example.org) appears to be the problem solver for many of the issues arising on Trade-me and EQC FaceBook pages informed us that the complaints department had our email and would contact us "shortly". This has not occurred.
... we will be contacting her to ask why our concerns are not acknowledged or dealt with."