EQC - what if I have additional damage?

A couple of days ago we found extra damage and contacted EQC about it.

The gist of the EQC claim management company's response was that as the assessors had visited us (19th of October) anything reported subsequently would require a new claim. This is their communication:

Thanks for your email. If this is new additional damage that has occurred after 19th October, you will have to lodge a new claim with the EQC. 
However, if this is damage that has worsened since 4th September, this will be added to your claim. As to my understanding, the damage was from 14th November, if this is correct you will have to lodge another claim with us stating clearly that this was from 14th November.

On the basis of this a new claim was duly lodged today.

Checking back on the EQC website this evening the policy is actually different. Located on this Canterbury EQC page it is clearly stated:

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What do I do if I have or find additional damage since lodging a claim?

Any additional damage will be added to your existing claim. If an assessor has yet to visit please wait until then and tell him or her. If an assessor has visited then please call or email us quoting your claim number and tell us about the additional damage. If the additional damage has affected weatherproofing and/or habitability then please email and put "weather/Hab" in the subject line and also provide your claim number and contact details.

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I have kept a copy of their webpage and will let you know how we get on but, in the meantime, be careful.

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