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Wednesday, 29 May 2013

CERA – Community Issues and Questions update

CERA have updated their Community Issues and Questions web page (here).

The following questions and their associated answers have been added:

Land with increased risk to flooding.

  • What is the timeline for the business decision to be made in regards to flood risk land? Is there a chance this land will be deemed unsuitable or too expensive to build on?
  • Why can't the homes be assessed prior to the decision so when the decision is made homeowners know whether they are a Fletchers managed repair or with their insurance company? Then, if they are with insurance they will be further into the process than if no assessment had been done.

How do we get a report once the Land remediation team has assessed our land?

At the moment most communities have to go through the CCC to get access every time they want to use the community facility - hall. Can the CCC negotiate for there to be local key holders who are most likely to use the facility on a very regular basis?

Does land in the FMA which has dropped significantly (200 mm - 300 mm) require being built up before repairs are started to bring properties back to original height thus leaving them less vulnerable to flooding? If so who is responsible for this? If not, why not? This can prejudice future insurance cover and therefore mortgages.

There is a marked increase in rodents (mice, rats, possums) due to abandoned houses (both red and green zones). Whose responsibility is it to control the infestations beyond the homeowner dealing with issue on their own property? Who should enquiries be directed to?


  • What are the guidelines for dealing with repair issues that involve asbestos?
  • Are EQC and the insurer required to test for the presence of asbestos at their expense if they are concerned the damaged structure (ceiling, roof, wall, etc.) contains asbestos?
  • If a homeowner tests for the presence of asbestos at their own expense and asbestos is found (on the damage in question), does this mean the repair methodology can be challenged?
  • Are they allowed to ignore damage that has asbestos involvement because of safety or any other reason?
  • Can they 'patch' damage with asbestos presence or does the entire asbestos structure (ceiling, roof, wall, etc.) have to be replaced with non-asbestos equivalent?

How would a customer know whether their policy deducts the cost of temporary repairs from either the final settlement or accommodation allowance?

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