The Insurance and Savings Ombudsman (ISO) has posted more earthquake case studies on their website here.
In each case there was a dispute between the insured and the insurer which was referred to the ISO for investigation and a ruling.
The issues covered are
- Scope of Cover (4 cases including some Red Zone issues surrounding value)
- Temporary Accommodation (3 cases)
- Loss of Rent
- Non-disclosure (although not stated it appears that the ISO’s decision hinged on a phone call recorded by the insurance company).
- Assignment (not permitted to assign a temporary accommodation entitlement to a purchaser as part of an agreement for sale and purchase).
- Floor Area and under insurance
In reading the cases and better understanding the role and limitations of the ISO, it is increasingly clear that where there is doubt, or a conflict of versions, the benefit goes in favour of insurers.