A number of community groups have sent e-mails to Minister Brownlee supporting CanCERN’s letter. Click the link to see our e-mail sent yesterday to Minister Brownlee. A copy of the e-mail was also sent to MP Nicky Wagner, who seems to have disappeared from the radar over these issues which affect much of her electorate.
Thursday, May 23, 2013
Yesterday CanCERN wrote to Minister Brownlee in response to his appearance on Campbell Live earlier this week.
Hon. Gerry Brownlee
Minister of Canterbury Earthquake Recovery
22 May 2013
Dear Minister Brownlee
Firstly we would like to thank you for conducting the Campbell Live interview on Monday 20 May regarding the resident’s plight with the Earthquake Commission. Acknowledging their voice is the first step towards resolving issues.
You mentioned in your interview that you had heard the issues but not the solutions. We found this statement disappointing because CanCERN has on numerous occasions tried to engage you in solution focused discussions regarding EQC. We would once again invite that opportunity and have reiterated the areas which have consistently been of most concern and the solutions that have come directly from the residents most impacted by EQC’s delivery of service.
Prioritising the vulnerable the issue
Many elderly, sick and vulnerable people are still waiting to be identified and prioritised. EQC has recently developed a process to prioritise the vulnerable but it relies largely on community groups discovering and referring those they find in the community. EQC does action these referrals but it leaves too many gaps the most vulnerable are the hardest to find and we are slowly uncovering 95 year olds and 101 year olds who have waited for over two years for EQC to make contact. While utilising the knowledge of the community can be seen as a positive move, people will be missed and EQCs preoccupation with capacity has overruled the priority to find every possible vulnerable person. EQC's needs have been put over and above the needs of the vulnerable. This is unacceptable and shows a lack of commitment to actually wanting to identify the most vulnerable.
EQC management were given advice via the EQC Customer Advocacy Group to promote the programme widely via the media and to use the MSD database which they have access to to proactively and directly contact all people to offer them information about the programme. EQC refused to take this advice saying capacity was an issue and they were cautious of opening it up and being taken advantage of.
Case Management - the issue (click the link to continue)
Wednesday, May 22, 2013
EQC have updated information on their drilling programme here.
The information covers:
- Major drilling program completed
- Shallow geotechnical investigations (useful for those who don’t need a major geotechnical investigation).
- Accessing a copy of the shallow geotechnical investigation findings
Tuesday, May 21, 2013
The following is from Leanne Curtis of CanCERN. If you are a Red Zoner and haven’t attended one of CERA’s Red Zone meetings please read.
This is a very quick summary of the Red Zone Workshops which were held yesterday, Monday 20 May. There are two further planned workshops TOMORROW, WEDNESDAY 22 MAY at 1pm and 6.30pm.
If you have not yet registered and would like to please ring:
0800 RING CERA (0800 7464 2372). Registration is essential to cater for seating.
(If you are unable to attend one of the workshops and you are concerned that you may not be able to meet your settlement date, you can call 0800 RING CERA (0800 7464 2372) to discuss your concerns.)
The feedback from attendees has been positive and the phrase 'useful' was the most common. The workshop is mostly focused on the small group discussion/workshopping although there is an overview of the offer, deadlines and support services.
The main questions relate to why exactly you have had issues with settling and vacating and what possible solutions need to be looked at.
Case Management is discussed and the workshop discussion is informing how the case management will work.
In essense, all red zoners now have an opportunity to write to Roger Sutton to request an extension on their deadline based on individual circumstances. Not every situation will be granted an extension but the discussion is painting a very clear picture of the obvious and far more invisible impacts and issues remaining red zoners are facing.
I strongly encourage you to attend the workshops planned for tomorrow. People have felt and been heard, there are ample opportunities to talk to the people you need to talk to and this has been most appreciated by attendees. If speaking in a group is not your thing there are opportunities to talk alone or to register your story on a form so that CERA can contact you to follow up. You can register for the Residential Advisory Service, receive Red Cross Grant information, talk to Community Law, et Financial Advice, connect with an Earthquake Support Coordinator (and discuss case management in more depth).
Please feel free to call me on the numbers below if you would like any further information before registering. I'm only too happy to talk you through it.
Please note: a Port Hills specific meeting will be planned and we are discussing with the Waimakariri District Council what the needs in the area are. Waimakariri residents are also welcome to register for tomorrows workshop though.
CanCERN Relationships Manager
DDI 03 3100325 CELL 027 6555665
Friday, May 17, 2013
On Wednesday CERA sent invitations to those still in the Red Zone to attend a Red Zone workshop. There are four workshops in all:
- Monday 20 May at 1pm or 6.30pm
- Wednesday 22 May at 1pm or 6.30pm.
The letters are going to those who have not yet settled with CERA, their insurer, or have a settlement date between now and July.
The workshops will provide the information you need about the deadline and how case management will work. Please note you must register in advance to be able to attend one of the four workshops.
The following is the text of the letter (click the link to see the rest)
Thursday, May 16, 2013
On the RAS site there is a description of the three steps used by the Service (here).
Step 1 includes the words “a staff member will take you through a short assessment to see whether your circumstances meet the criteria …”. In case it is not clear what this means, the criteria is listed further up their web page and I have reproduced it below.
The wording is a bit equivocal (may be available if …) however there oughtn’t be any surprises (let me know if there are).
This service may be available to you if you are an earthquake-affected residential property owner and you:
- believe you are in disagreement with another party over your repair or rebuild process, or
- are not confident about or do not understand the complex matters associated with your rebuild or repair process.
However, you cannot use the service if you:
- have filed legal proceedings against your insurer (if your issue is insurance related), or
- are participating in EQC mediation (if your issue is EQC related), or
- are trying to deal with your situation through the Insurance and Savings Ombudsman process or any other dispute resolution service.
Wednesday, May 15, 2013
The Residential Advisory Service (RAS) starts business from 8.00 tomorrow morning. The RAS website is here.
The basics are:
Phone number 0800 777 299
Call centre hours 8am to 5pm
When will meetings with independent advisors begin? Cases will be triaged by the call centre and placed with advisors based on the specific nature of issues, with the first advisor/property owner meetings beginning on Monday 20 May.
Where will meetings take place? The Residential Advisory Service has secured space in 15 locations around greater Christchurch so meetings can occur in convenient places for property owners.
Who are the independent advisors? They’re professional people working in the field in greater Christchurch across the areas of engineering, building, geo-technical expertise, real estate and insurance.