EQC yesterday further updated the claims page in a number of areas. Probably the most significant is for those whose house is to be demolished.
The new section reads:
Property in homes to be demolished
If your home is to be demolished as a direct result of earthquake damage and you've made a claim for contents that cannot be recovered from the house, we won't be able to settle your claim until we've been formally advised by your private insurer that your home will be demolished and that the personal property isn't salvageable.
The web page is here.