CERA now have a web page, Red zone community workshops, where the Q & As from the first workshops have been uploaded. The web page is here.
So far there is information for:
- Kaiapoi workshop - 8 February 2012
- Christchurch workshops 10-20 October 2011
Some of the stuff consists of basic question to which the answer is so generic (or weasel worded) nothing is gained or at best is only half answered. Perhaps CERA could invite community input to ensure earnest and essential questions are better answered.
Other questions, while also basic, elicit useful answers, such as these insurance ones from the Kaiapoi workshop:
Can I request my file? - Under The Privacy Act 1993, you are entitled to request any information your insurer holds about you. If there is specific information you would like, please ask your insurer for this as this can be given to you more quickly than your entire file.
Why is information not transparent between client and insurance companies? - Your claims case manager should be able to give you all the information you need to know about your claim. If there is something you would like to know they are the best people to speak to.
Why are reports not released to clients? - Most insurance companies will share the full scope of works and costings with you at the time of offer. If this is not automatically sent to you, speak to your claims case manager.