I have lost library items as a result of the earthquake. What should I do?
In the short-term we will not be billing customers for lost items, however, if you are currently going through the process of making a claim you may want to include the cost of library items that are on loan to you but are lost or cannot be retrieved. Your claim should include the cost of a processing fee. For an estimate of the cost of the items and the processing fee, please contact us.