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Saturday, 22 January 2011

Fletchers - Repair process and the assessment sheet we signed.

On it's web page covering the repair process Fletchers describe the process from initial assessment to completion and sign-off in six steps (see here.)

The first step is described as:
1. EQC staff visit each property reported as having sustained earthquake damage. An initial assessment is carried out and agreed with the homeowner, a descriptive list of the damage is recorded and a claim file is established. After processing by EQC, the claim is issued to EQR.
The second sentence seems to state that at the initial assessment, there was agreement with the homeowner about the assessment. 

To the best of my knowledge, from the discussions we have had, none of us had the assessment explained and that the piece of paper we signed was only to the effect that we acknowledged that an assessment had been carried out.

Can anyone recall a different explanation as to why the assessment cover sheet was signed?

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