EQC - Complaints update

EQC have changed the information on their complaints page so that it reads:

"So, if you have questions or complaints about the service you have received or your claim, you can contact us and we will look into your concerns and get back to you."

The words in bold are what has been added. It is not clear whether this refers to the assessment of the claim, or the handling of the claim.

The EQC page is here. 
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