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Thursday, January 24, 2013

EQC’s original Claims Procedure Manual

Thanks to the vigilance of blog reader Hugo a copy of part of the original EQC Claims Procedure Manual has been located. This could be valuable to those seeking to check the procedural integrity of EQC.

The full manual was available on the EQC website for some months after September 4 then removed, presumably as a response to the increasing scrutiny they were facing as the quality of claims handling degenerated.

Of course you can’t hide evidence of an on-line presence in the internet age – as Facebook users know. In this case a US website archive.org captured the information and stored it on their Wayback Machine, here. I haven’t had a chance to check it out in depth however it looks as though they have captured snapshots of EQC’s website for more than 10 years.

To find all references to EQC go to this page and search for http://www.eqc.govt.nz/ in the Wayback Machine search box (left of centre, near the top of the page) then click the Take Me Back button. All going well there will be a list of years across the top of the page. Click on the year of interest and a calendar will appear. Hover the cursor over a highlighted date and click on the time that appears – that will bring up the website snapshot done on that date. A bit complicated but a good way of tracking how EQC has changed it’s practices.

Archive.org is a brilliant website. Do you like old music, jazz maybe? Click here and search for old jazz recordings from the 1920s and 30s. It is all in the public domain and free to download. Hundreds of thousands of books and thousands of old radio and TV shows plus some old movies are available too.

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