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Thursday, November 15, 2012

FAQ change - How EQC is assessing damage

EQC have made some modifications to the information on how damage assessments are arranged, carried out, and how health and safety considerations influence what they are able to do (EQC page here).

Amongst other things EQC now state that the assessor will be accompanied by an estimator with a specific level of qualification (LBP or Licenced Building Practitioner).

The revised text reads (coloured bits are the additions):

The home assessment process

After you've lodged your claim, an EQC assessor will phone you to make a time to visit your property and carry out a full assessment.

This is a detailed appraisal of the damage to your home. It will be carried out by an assessor and an estimator (licensed building practitioner).

  • You need to be available at the property for the full assessment.
  • We will provide at least 24 hours’ notice (unless a different arrangement has been previously negotiated).
  • Appointments can be re-arranged.

The EQC representatives will inspect:

  • every room in your house
  • the ceiling cavity
  • the under-floor areas, if possible
  • outbuildings and retaining walls, if covered as part of the dwelling.

The EQC representatives won't be able to enter any areas that they believe are unsafe.

The previous version of the same information read:

After you've lodged your claim, an EQC representative will contact you to make a time to visit your property and carry out a full assessment. This is a detailed appraisal of the damage to your home.

The EQC representative will look at:

  • every room in your house
  • the ceiling cavity
  • under the floor
  • outbuildings and retaining walls.

The EQC representative can't enter any areas that they think are unsafe.

You need to be home for the full assessment.

  • We try to provide at least 24 hours’ notice.
  • Appointments can be re-arranged.

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