Help coming soon from the Human Rights Commission?
The following web pages are on the HRC site, but password protected for now. Apparently they are still under development and will soon be accessible to the public.
Canterbury Earthquakes: review and appeal rights http://www.hrc.co.nz/human-rights-environment/canterbury-earthquakes
What complaints processes are available if I am unhappy with the Fletcher Earthquake Recovery or building contractor repairs/service provision? http://www.hrc.co.nz/human-rights-environment/canterbury-earthquakes/complaints-processes