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Wednesday, December 7, 2011

EQC - changes to urgent repairs process

EQC have announced that from the 1st of January the procedure for having urgent repairs made will be changed. Until now homeowners have been able to authorise their own repairs up to $2,000. From the 1st anyone with urgent repairs MUST contact EQC who will arrange for the work to be done.

From the EQC website:
Urgent repairs are those which ensure the house is safe to live in, secure, sanitary and weather resistant.
However, Mr Emson says with EQC completing assessments and well underway in repairing about 100,000 Canterbury homes, it needs to be able to better manage the repair workload, and customers will now be required to contact EQC to get the work done.
“Emergency repairs will be managed as the highest priority.
“Specialist EQC support staff will assess requests, and where the house in unsafe, insecure unsanitary or not adequately keeping out the weather, we will send someone in to do the work straight away.
“If they can wait, the repairs will be managed as part of the overall repairs.
The EQC media release is here

If you think your house needs urgent repairs call EQC on 0800 326 243

EQC's call centre holiday hours are:
  • Tuesday 27 - Saturday 31 December from 7am - 10pm.
  • Tuesday 3 - Saturday 8 January from 7am - 10pm.
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