Over the last couple of weeks AMI has been sending policy holders a booklet detailing the handling of earthquake claims. If you are an AMI policy holder you should have received yours by now. A PDF version of the booklet is available from the AMI website (here), and printed copies can be requested via the website as well.
The booklet is well researched, equally well written, and presents the information clearly. Compliments to whoever it was that put the material together and published it. The booklet sets out the claims process, what is covered by EQC and what by insurance companies, and the need to continue with insurance cover.
If you are not an AMI customer I would recommend you download a copy. The finer points may be different from the policy you have, but the background and overall information is clear, concise, and seems to cover everything.