On the 25th of March EQC were advised that their FAQ was giving misleading information about the excess payable on land damage (see blog post here). This update is to say that nothing useful has happened.
EQC sent an e-mail on the 29th of March acknowledgeing contact with them, advising it had been designated as a complaint, and would be handled accordingly. Nothing else has happened. I checked their FAQ last night and the correction has not been made.
The moral of the story is that nothing on EQC's website, especially any advice they give, should be taken at face value. There appears to be no quality control, so be careful. If you are not sure about something, ask someone.