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Saturday, February 12, 2011

EQC complaints procedure - Update on another example of it in use

Michelle and Jeremy have also had a response from EQC via the complaints system. Here is an extract from Michelle's e-mail received yesterday (Friday):
"You will be pleased to know that the complaints procedure is now working; we had an email from them on Wednesday apologising for their lack of contact and a phone call today.
We will now be reassessed and hopefully be given an appropriate amount to repair our property should we decide to opt out of Fletchers.
I believe we are the fifth house that has requested reassessment within our housing group."
EQC do seem to be getting there.
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