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Friday, December 24, 2010

EQC Complaints Procedure

EQC have established a complaints procedure and a complaints web page outlining what is involved. The web page is not clearly marked in the EQC website menu structure (it is located under the Contact heading). Click here to go to it.

The following are extracts from that web page:

How do I send EQC a complaint?   You can click here to fill out and send us a form with the details of your complaint. We do need your claim number, so please make sure you have this ready.

Next steps.  
  • If you have sent us a complaint and given us an email address, we will send you an email confirming we have received your complaint.
  • Otherwise we will write to you acknowledging your complaint.
  • We will allocate your complaint to one of our team who will look into your complaint and contact you to work through the issue.
  • You should expect a response from us within 5 working days. If we need to take longer because, for example, we need to get additional information, we will let you know.

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