The following are extracts from that web page:
How do I send EQC a complaint? You can click here to fill out and send us a form with the details of your complaint. We do need your claim number, so please make sure you have this ready.
- If you have sent us a complaint and given us an email address, we will send you an email confirming we have received your complaint.
- Otherwise we will write to you acknowledging your complaint.
- We will allocate your complaint to one of our team who will look into your complaint and contact you to work through the issue.
- You should expect a response from us within 5 working days. If we need to take longer because, for example, we need to get additional information, we will let you know.